Suomi.fi Messages

Transition to digital official mail: In 2026, you will receive a digital mailbox when you identify in a public authority’s electronic service.

In 2026, official mail will transition to be primarily digital. From the beginning of 2026, when you identify in any authority’s electronic service for the first time, you will be given a digital mailbox in Suomi.fi Messages. That is where you will receive official mail from several public authorities. Suomi.fi Messages will replace official paper mail: you will not receive letters about the same matter later.

What this change aims for is to encourage people to start primarily using digital official mail. The use of Suomi.fi Messages saves time for both citizens and the authorities when the messages are sent quickly and securely to the right recipient.

Suomi.fi Messages already has over 2 million users. The service is already suggested for you when you identify in a public authority’s electronic service. From the beginning of 2026, your separate consent is no longer required; instead, you will receive a notification of the activation of Suomi.fi Messages when you identify in the service. After this change, Suomi.fi Messages have more than four million users.

How and for whom will Suomi.fi Messages activate in 2026?

  • Suomi.fi Messages will activate for you if you are an adult and have not yet activated the service.
  • You will be given a notification of its activation when you use strong identification in a public administration e-service, i.e. use Suomi.fi e-Identification to sign in.
  • Enter your email address upon activation and verify it within one hour. This way, you will always receive an email notification when you receive new mail in Suomi.fi Messages.
  • After you have entered your email address, you can continue to identify normally and move to the e-service you were about to use.
  • Please note that if you are acting on behalf of an organisation or another person, Suomi.fi Messages will be activated for you personally – not the person or organisation you are acting on behalf of.

If you never use strong identification in a public administration e-service, you will continue to receive official paper mail.

Neither does this change apply to minors nor persons under guardianship or with a valid continuing power of attorney.

How do I read my Suomi.fi Messages inbox?

  • You can read the official messages received in Suomi.fi Messages in the Suomi.fi mobile application or by logging in to the Suomi.fi Web Service, https://www.suomi.fi/messages, and going to “Messages” there.
  • Identification takes place with online banking codes, a mobile certificate or the electronic certificate on an ID card.
  • You will be sent a notification to your email whenever a new message arrives in Suomi.fi Messages.
  • You will also receive notifications of incoming messages in the Suomi.fi mobile app if you have downloaded the app.

You can activate Suomi.fi Messages at https://suomi.fi/messages or by downloading the Suomi.fi mobile application.

What if I want to keep receiving official messages as paper mail?

Transition to digital official mail does not mean that no one can receive official paper mail.

  • Suomi.fi Messages will not activate for you if you refrain from using official e-services. This way, you will continue to receive official messages as paper mail.
  • This change does not apply to minors or persons under guardianship.
  • Neither will all official mail be digital, as some public authorities may use other digital channels for electronic communication. Each organisation’s service will make a note of them.

If you do not want to receive official mail in Suomi.fi Messages, you can opt out of digital messages and return to receiving paper mail in the service settings, https://www.suomi.fi/messages, or by contacting the Digital and Population Data Services Agency’s customer service, phone 0295 000
Monday to Friday 9–15. You can only make this change after the Suomi.fi Messages have been activated in 2026, not in advance.

This option will remain active for six months at a time. If, after six months have passed, you identify again in a public authority’s e-service, Suomi.fi Messages will re-activate.

If you are using the Suomi.fi mobile application, please remember that

  • simply uninstalling the application does not deactivate Suomi.fi Messages.
  • you must always deactivate the service in the Suomi.fi Messages settings.

If you wish, you can always re-activate Suomi.fi Messages by downloading the Suomi.fi mobile application or activating the service at https://www.suomi.fi/messages. 

How to use suomi.fi messages.